Pinnacle IT Excels at Customer Service

I love being able to call and get our IT techs on the phone every time! Pinnacle IT excels at Customer Service and they actually care about taking great care of their clients. Every business knows that time is money and when you do have a problem, you can know that it will be handled quickly and professionally by a team that takes pride in helping their customers.

Michael Stahl Director of Marketing and Business Development
Rath Auto Resources

A Great IT Company

Our guys at Pinnacle IT Services are always helpful and knowledgeable. We’ve been using their services for quite a long time and would advise anyone looking for a great IT company with competitive prices and great service to choose Pinnacle IT.

Ann Long Kopco Inc.

They Know Us By Name and Love What They Do

To me the biggest benefit of using Pinnacle IT Services is the speed at which our questions get answered. If they can’t fix the problem remotely then a tech is promptly sent over to our business. They go the extra mile in making sure that we are well taken care of. I also love the fact that they don’t treat us like a job. When they come into our office they know us by name and they truly love what they do and who they do it for. If you are thinking about changing IT providers, you will not regret going with the Pinnacle IT Crew!

Chelsea Dutra Office Manager
Laster Eye Center

We don’t have to wait until “they can fit us in”.

The single greatest benefit of the Pinnacle IT Crew is Customer Service, hands down. We always get help within a reasonable amount of time whereas before, with other IT companies, we had to wait until they could “fit us in”. Pinnacle IT also does a fantastic job of getting the equipment that you need, installing and getting you rolling in a short period of time. You guys are great!

Dawn Gillett Practice Manager
Best Friends Pet Clinic

It was time to call in the Cavalry

Feeling the pressure of a growing company with 20+ computers and only one person as the IT department, we felt it was time to call the Cavalry.  Throughout the history of our company we have worked with a couple of IT firms just to give us some input or even a little labor to help us out.  Though these companies did not do a bad job, it wasn’t really what we were looking for and we always went back to the IT department of one.

With all the advancements in tech and all the bad people out there trying to get info from businesses, we felt it was time to look into an external IT firm to help upgrade our system and also help keeps things working in the background.  We decided to give Pinnacle IT a call.  We are so glad we did as they have been nothing short of great.  Since Pinnacle jumped in, we now have a new system that is much faster and much more secure.  Our IT department of 1 has someone he can call at any time and the reaction time is same day if not the same minute.  There has not been any problem that they could not solve almost immediately.

You will not find a more dedicated team than Pinnacle IT.  And the dedication goes beyond just keeping you up to date and secure.  As an example, we received an invite to a seminar where they help teach people about the ins and outs of computer security.  This was something extra that they did not have to do but companies in Fort Smith can breathe easier knowing we have Pinnacle IT watching our back at all times and keep us informed of the potential dangers to our companies from the outside.

We are very pleased with Pinnacle IT and have no plans to change our IT services.  Actually, we are currently adding services.  We would definitely recommend Pinnacle IT for their IT Services.

John Schossow Director of Engineering and Production
GRM Stainless Innovations

Don’t leave your IT in the hands of a “Wanna Be”

If you are looking for a trustworthy, competent and highly responsive IT services firm then choose Pinnacle IT. I depend on excellent IT hardware and software to have a successful business today and we need a professional IT team to support it. We receive full time monitoring of our equipment and software as well as on-site solutions when necessary. If you are on the fence about choosing Pinnacle IT, think about how important your computers, phone systems, software, IT services and IT advice are to your business and how costly it could be to “do it yourself” or leave IT in the hands of an IT “wanna-be”. The choice is logical.

David Neal Dealer
Rhodes Chevy